Seven Store's Exchange and Return Policy
First: For tangible products, the customer has the right to request an exchange or return of the tangible product within 3 days of the date of receipt, according to the following conditions:
1 - The product must be in its original condition, without opening the carton or removing its packaging.
2 - The request for return or exchange must be submitted within the specified period (3 days) without exception.
Second: Digital Products
Digital products are non-exchangeable, non-refundable, and non-cancellable after activation, according to the following terms:
1 - All subscriptions cannot be exchanged, refunded, or cancelled after activation.
2 - All software activation requests cannot be replaced, refunded, or cancelled after activation.
3 - If the customer deletes the activated program, he must pay a new activation fee, so no activated program should be deleted.
4 - The customer bears full responsibility for saving his subscription data. The store does not keep any copy of it, and it cannot be retrieved after it has been delivered via WhatsApp.
5 - If the application cannot be downloaded onto the customer's device, an alternative application is available through which the subscription can be activated.
6 - Devices and systems may differ in their support for subscriptions. If the subscription works on one device and not on another, the customer is not entitled to compensation or a refund. The compatibility of his device can be verified before purchase by contacting us on WhatsApp.
7 - In the event of a subscription being interrupted due to a general problem or a fault on the server itself, the store is not obligated to provide compensation, cancellation or refund, as the problem is beyond its control, while we are committed to providing the maximum possible support before and after the purchase.
Dear Seven Store Customer, this was the store's policy, and your completion of the purchase process is an acknowledgment of your agreement to this policy, so please read the product and service descriptions carefully before purchasing.
For any inquiries, the Seven Store team is ready to serve you by contacting us via WhatsApp through the WhatsApp icon in the store.
